From EnAbling Nonprofits and the ONN:
“On November 7, 2011, ENO hosted its second free webinar on the AODA’s Customer Service Standard requirements. We wanted to go beyond compliance with the Act and explore what it takes to make the new policies really come alive in an organization.
We asked two accessibility experts to share their thoughts: Janet Mawhinney, Senior Diversity Consultant at the Centre for Additions and Mental Health (CAMH), and Aaron Spodek, Strategic Initiatives Specialist for FSEAP. Together, we looked at how to get past the checklist of requirements, and really embrace the concepts of dignity, independence, integration and equal opportunity.
Looking at the challenge of making policies come alive, Janet Mawhinney considers the big picture. She suggests that the best route to shifting culture lies in capacity building and organizational change. Changing people’s behavior to make something like accessibility come to life requires a change in strategy at the organizational level. And this, Mawhinney suggests, requires an awareness of where you are right now.”
Filed under: Diversity, General, Governance, Leadership Research, Leadership Training Tagged: | AODA, customer service policy, policy
